Privacy Policy

Welcome to the Mountain Town Cleaning website (the “Site”). Doing business as Mountain Town Cleaning and Mountain Town. Mountain Town Cleaning, aka Mountain Town, is owned and operated by Outside Productions LLC. Mountain Town Cleaning operates this Site and has been created to provide information about our company and the Mountain Town platform, whether accessible to you via the web, mobile app, or other platform (our platform, together with the Site, are the “Services,” “Platform,” or “Website”) by visitors and users of the Services (“you” and/or “your”).

This Privacy Policy sets out Mountain Towns policy concerning information, including in particular information which identifies you personally (known as ‘personally identifiable information’ in the USA or ‘personal data’ in the European Union, which together we’ll call “Personal Data”)) and other information that is collected from visitors and users of the Platform.

Please read this privacy policy carefully to understand how we will treat your information. Using any of our Platforms, you confirm that you have read, understood, and agree to this privacy policy. If you disagree with this policy, please do not use the Mountain Town website or Platform. If you have any queries, please email us at info@mountaintowncleaning.com.

Who We Are

In the USA/rest of the world, we are Mountain Town Cleaning, aka Mountain Town, officially owned and operated by Outside Productions LLC (doing business as Mountain Town Cleaning & Mountain Town), a Montana corporation with our head office located in Whitefish, Montana, 59937 United States.

Information We Collect

When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Platform or Website

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Website, or use some aspects of the Platform, which typically includes your (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Platform.

During a service, collecting information that is not expressly provided via the site might be necessary. This information includes but is not limited to before and after photos of the home, names of people and/or pets at the home, home entry codes, locations of keys, and any other information we deem necessary to provide better service.

Wherever Mountain Town collects Personal Data, we try to link to this Privacy Policy.

By voluntarily providing us with Personal Data, you consent to our use in connection with the Services and per this Privacy Policy.

Non-Identifiable Data

When you interact with Mountain Town through the Platform, we receive and store certain information that does not identify you personally (referred to as personally non-identifiable information in the USA and non-personal data in the European Union). Such information is collected passively using various technologies.

This Includes

Technical or other details about any device that you use to access the Platform, including Internet and/or network connection; your Media Access Control (MAC); any device Unique Device Identifier (UDID) or equivalent; your operating system, browser type or other software; your hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which we do not believe identifies any individual;
Details of your use of our Platform include, but are not limited to: metrics information about when and how you use the Platform, traffic data, and your geographical location data.
Mountain Town may store such information itself or such information may be included in databases owned and maintained by Mountain Towns affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymized and generalized basis to track, for example, the total number of users of our Platform or Website, the number of visitors to each page of our Site, and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Use of Cookies

In operating the Platform, we may use a technology called “cookies.”

Our Use of Your Personal Data and Other Information

By providing us with the information you discussed above, you consent for us and our subsidiaries and affiliates (“Mountain Town") Related Companies to use that information in the following ways:

(1) to implement and monitor any Mountain Town bookings which you make using our Platform; (2) to share your Personal Data with Mountain Town professionals to carry out your Mountain Town bookings using our Platform; (3) to ensure that content from our Platform is presented most effectively for you and for your computer or another device from which you access the Platform; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Platform, when you choose to do so; (7) to notify you about changes to our Platform; (8) to improve or modify the Platform, for example based on how you use our Platform; (9) to calculate conversion rates and other elements of the Platform’s performance; and (10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information

Mountain Town is not in the business of selling your information. We consider this information a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Home Services

We will share your personal data with select home service providers as necessary so they can provide services to you.

Business Transfers

We might sell or buy businesses or assets as we develop our business. In a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

Related Companies

We may also share your personal data with the Mountain Town-related companies if we need to do so to fulfill this privacy policy.

Agents, Consultants, and Related Third Parties

Mountain Town, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information they need to perform their specific function under the same standards and protections as in this privacy policy.

Legal Requirements

Tidy Casa may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Mountain Town, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.

Aggregated Personal Data

In an ongoing effort to better understand and serve the Platform's users, Mountain Town researches its user demographics, interests, and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Mountain Town may share this aggregate data with its affiliates, agents, and business partners. This aggregate information does not identify you personally. Mountain Town may also disclose aggregated user statistics to describe our Platform to current and prospective business partners and to other third parties for other lawful purposes in fulfillment of this privacy policy.

Marketing and Advertising

Mountain Town and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will interest you. If we do so, each communication we send you will contain instructions permitting you to “opt out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or wish to have your name deleted from our mailing lists, don't hesitate to get in touch with us as indicated below.

We do not disclose personal information about identifiable individuals to advertisers. Still, we may provide them with aggregated and/or anonymized information about our users to help advertisers reach the kind of audience they want to target. We may use the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Your Choices

You can visit the website without providing any Personal Data. If you choose not to provide any Personal Data, you may be unable to use some aspects of Mountain Towns Platform.

Where And How We Store Your Personal Information

The information that we collect from you will be held in servers in the USA and/or potentially in the European Union. If data is collected from you in the European Union, then it may be transferred to, stored, and processed at a destination outside the European Economic Area (including the USA). By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unsolicited Information and Public Forums

Please be aware that we do not accept unsolicited Personal Data unconnected with the website and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information, including Personal Data (for example, on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Children

Mountain Town does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the website. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Mountain Town through the website, please get in touch with us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites

This Privacy Policy applies only to the website. The website may contain links to other websites that are not operated or controlled by Tidy Casa (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the website do not imply that Tidy Casa endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security

Mountain Town takes reasonable steps to protect the Personal Data provided via the Platform from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error-free; any transmission is at your own risk. In particular, e-mail sent to or from the website may not be secure. Therefore, you should carefully decide what information you send us via e-mail. Please remember this when disclosing Personal Data to Tidy Casa via the Internet. Once we have received your information, we will use strict procedures and security features to prevent unauthorized access.

Registered Tidy Casa users will have an account name and password, enabling you to access certain parts of our website. You are responsible for keeping them confidential. Please don’t share them with anyone.

Changes to Mountain Towns Privacy Policy

The website and our business may change from time to time. As a result, Mountain Town may need to make changes to this privacy policy. Therefore, we may update this privacy policy occasionally (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page, and we will highlight any material changes we make for you. This Privacy Policy was last updated on the date indicated above. Your continued website use after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

Access to Information: Contacting Mountain Town Cleaning

To keep your Personal Data accurate, current, and complete, please get in touch with us as specified below. We will take reasonable steps to update or correct the Personal Data you submitted via the Platform.

Don't hesitate to contact us with questions about Mountain Towns Privacy Policy or the website's information practices.

You may contact us at info@mountaintowncleaning.com with any questions or concerns.